TeamViewer, a Global Provider of Remote Connectivity and Workplace Digitization Solutions, Announces Rollout of Enterprise Connectivity Suite TeamViewer Tensor at international consumer goods and adhesives company Henkel in Düsseldorf, Germany. The objective is to optimize the remote support that the internal IT department provides to Hessel’s network of technicians around the world, guaranteeing efficiency, speed and security both in its daily operations and in the urgent resolution of problems.

At a time of digital nomadism, skills shortages and Digital Transformation at all levels of the value chain, it’s a real game changer for CIOs

As TeamViewer Tensor, Henkel’s IT specialists can now connect to the approximately 60,000 devices, including laptops, tablets and devices of various brands and operating systems, of its employees around the world. Factors that played a key role in Henkel’s choice of TeamViewer technology include the ease of implementation of the solution into the company’s pre-existing IT landscape, full integration, with seamless connections, to ServiceNow , Microsoft Azure, and Jamf, among other apps. , and full compliance with the most advanced and comprehensive standard security features, such as single sign-on, scalable and flexible rights management, and end-to-end encryption.

“TeamViewer Tensor has taken Henkel’s IT support to a new level of efficiency,” says Adrian van Zyl, Product Owner, Customer and Mobility Operations at the company. According to the executive, the wide range of devices and platforms used by professionals around the world were previously managed by several different programs, which was not always productive and functional. “With TeamViewer Tensor, we now have a solution that covers all of Henkel’s remote maintenance requirements and significantly improves the workflows of our IT teams, ensuring central technical support is much faster, simpler and more secure. “

Patricia Nagle, president of TeamViewer Americas, explains that the TeamViewer Tensor technology has been specifically developed and adapted to meet the most varied requirements of enterprises.

“The solution can be adapted according to the IT support needs of each company and allows agile and efficient access to devices and machines, guaranteeing mobility without geographical, physical or temporal barriers for maintenance and support operations”, explains Patty . “In an age of digital nomadism, skills shortages and digital transformation at all levels of the value chain, this is a real game-changer for IT departments.

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